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Customer Success Specialist
Full-Time Remote (SA-based)
About the Role
Be the frontline for our B2B clients. Ensure seamless onboarding, address technical inquiries, and maintain our high standards for client satisfaction.
NOVA-X INNOVATION is a fast-growing startup company. We move quickly, value extreme ownership, and expect our team members to thrive in a dynamic, high-output environment.
Key Responsibilities
- • Onboard new clients to the NOVA-X ecosystem
- • Respond to technical inquiries and support tickets
- • Proactively monitor client system health via our dashboard
- • Gather user feedback to improve the product
Requirements
- • Excellent written and verbal communication skills
- • Technical aptitude to understand our energy products
- • Empathy and patience when dealing with clients
- • Experience in B2B customer support or account management