Support centre
A little help goes a long way.
Find your next step, explore a solution, or get in touch with someone who can help.
HOW CAN WE HELP?
Start with your solution.
PowerPod & energy
Model selection, backup requirements, and solar installation questions.
Explore energyConnectivity
Help choosing backup for your router, fibre ONT, and essential connections.
Explore connectivitySolar planning
Estimate potential savings before speaking to us about a system.
Open the calculatorThe right guide.
For your exact product.
Need a setup guide, product manual, or warranty information? Send us your model name and we’ll help you find the correct documentation.
Request documentationTalk to the NOVA-X team
For product guidance, order enquiries, and technical support.
tumelo@nova-xi.co.za+27 68 455 7641Include your model and order reference when available.ANSWERS TO GET YOU STARTED
Common questions.
How do I choose the right backup system?
Make a list of the devices you want to run, their rated power, and how long you need backup. Share that list with our team so we can help you compare suitable options.
How do I request a product manual?
Contact us with your model name and, if available, your order reference. We will help you obtain the relevant setup and product documentation.
What happens after I submit a model enquiry?
Our team reviews your chosen model, plan, and contact details. We then get in touch to confirm availability, specifications, and the next steps. The enquiry form does not collect a payment.
How do I get help with an existing order or warranty?
Email us with your order reference, product model, and a description of the issue. Include any useful photos. Our team will confirm the applicable warranty terms and help with the next step.
Can I use the solar calculator as a final quotation?
The calculator provides an estimate. Your actual requirements depend on your property, usage, equipment, and installation. Speak to us for a tailored assessment.
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